The safety and well‑being of our community is always our top priority. See our latest update with store information here.

 

 

(Updated 3/25/2020)

Our Stores Are Closed…
but we are open for business online and by phone. 

We know that mattress shopping is confusing! Even though our stores are closed, our team of in-house Sleep Experts are still here to help answer questions, give you advice about product, or help you with an order. We’re here to help you – simply call, email, or live chat to connect.

We are committed to providing exceptional service to our customers. For purchases with fast and free delivery, shop here on ShopBedMart.com or by phone 503-546-3300.

Not sure which mattress is best for you? Our Sleep Experts are here to help on Live Chat from 9am to 9pm pst.

Our customer service hours are 9am to 6pm daily. For the most prompt service, please email or reach out via Live Chat.

Delivery & Shipping Services Still Available

We are committed to making sure our customers receive their orders, and the vast majority of our product is in stock. To help ensure the health and safety of our customers, our team, and the community we are no longer able to provide in-home, white glove delivery or mattress recycling services. In order to continue offering services to our local customers we have made a few adjustments and want to share what that means:
  • Contactless smartDROP Shipping: Our delivery drivers will leave your product outside your home or in your garage for you to bring in.
  • Local Pick-up: You can pick up your mattress or furniture from our warehouse and transport it to your residence yourself and receive a $50 discount for doing so.
Here’s what to expect with contactless smartDROP shipping:
  • We’ll keep our distance but you must be home at the time of delivery – you’ll receive a 2-hour window the morning of delivery and can use our delivery tracker throughout the day.
  • We’ll knock/buzz, and greet you at your door while maintaining a 6’ social distance
  • Your signature won’t be required – we’ll photograph your order at your doorstep and send you a text before we leave asking for confirmation that you’ve received your product. This will be used as proof of delivery.
  • Your mattress is sealed inside a plastic bag and your furniture will come in factory packaging.
  • Our delivery teams use fresh protective gloves and shoe covers as they handle your purchase.
  • All truck surfaces and handles are wiped, and the interior cab and box of all trucks are sanitized on a daily basis.
We’re committed to making your delivery experience as easy as possible. We encourage customers with questions or concerns to get in touch with us so we can ensure our delivery service is a solution that is easy and safe for everyone. Alternatively, we are more than happy to hold your delivery and complete it at a later date.
Nationwide shipping provided by UPS will continue to be available for purchases made here on ShopBedMart.com. 

the steps we’re taking to keep you safe

 

In our stores (temporarily closed as of 3/24)
  • In addition to our daily cleaning efforts, we will be cleaning and disinfecting the following after every customer interaction to promote a sanitary environment:
    • Door handles, checkout area countertops, restrooms, faucets, store phones, credit card machines and keyboards.
  • We continue to require hand-washing protocol for our team and invite our customers to use our sinks for frequently and thoroughly wash their hands using soap and hot water.
  • Employees are encouraged to limit close contact and maintain a 6 foot distance while helping customers, and each other.
  • Every customer will be provided a disposable pillow cover prior to trying product.
For Our Delivery Services
  • On the morning of your delivery, you will receive a call providing your 2-hour window, and you will be asked if anyone in the home is not well. If so, we will ask to reschedule.
  • Our delivery teams will follow a high level of safety and hygiene. Along with regularly cleaning touched areas in their trucks, they will wear disposable gloves during your delivery.
For Our Employees
  • Encouraging our associates to closely monitor their health and well-being.
  • Asking our associates to stay home if they, or someone in their household, are sick.
  • We continue to require hand-washing protocol for our team and are providing hand sanitizer and tissues.
  • We have restricted business related air travel domestic and international, and have modified or postponed large meetings and are recommending virtual meetings.

A Message from BedMart President Steven Stone About the Coronavirus —

Our community and employees are our top priority.

As you have heard by now the impact of the novel coronavirus (COVID-19) has continued to increase across our country and the communities we serve. We feel it’s important to connect directly with our valued customers and employees to share the steps we’re taking across our business operations and in our stores to help keep everyone healthy and safe.

We have been closely following guidance from the Centers for Disease Control and Prevention (CDC) for accurate and up-to-date information and have taken the following steps to maintain the health and safety of our employees and customers…

Read More

To learn more about the Coronavirus and how you can prevent the spread, visit the Centers for Disease Control and Prevention’s Website.