Our Stores Are NOW OPEN!
The safety and well‑being of our community is always our top priority. See our latest update with store information here.

 

Please be aware, due to materials shortages, shipping times are longer than normal. We assure we will get your order out as soon as possible and we thank you for your patience.

 

 

(Updated 8/26/2020)

We’re excited to see you and are open for business online, by phone, and in store.

We know that mattress shopping is confusing! Our team of in-house Sleep Experts are still here to help answer questions, give you advice about product, or help you with an order. We’re here to help you – simply visit a location, call 503-546-3300, email us, or live chat to connect.
Our customer service hours are 9am to 6pm PST daily. For the most prompt service, please email or reach out via Live Chat.

the steps we’re taking to keep you safe

 

In our stores 
  • Employees and customers are required to use face masks.
  • In addition to our daily cleaning efforts, we will be cleaning and disinfecting the following after every customer interaction to promote a sanitary environment:
    • Door handles, checkout area countertops, restrooms, faucets, store phones, credit card machines and keyboards.
  • We continue to require hand-washing protocol for our team and invite our customers to use our sinks for frequently and thoroughly wash their hands using soap and hot water.
  • Employees are encouraged to limit close contact and maintain a 6 foot distance while helping customers, and each other.
  • Every customer will be provided a disposable mattress and pillow shield prior to trying product.
For Our Delivery Services
  • On the morning of your delivery, you will receive a call providing your 2-hour window, and you will be asked if anyone in the home is not well. If so, we will ask to reschedule.
  • For customers located in areas with mandatory quarantine orders: Our team will ask if you are currently under quarantine during your morning delivery window call. While we are unable to come into your home, we will happily provide no-contact curbside delivery for you.
  • Our delivery teams will follow a high level of safety and hygiene. This includes disinfecting all solid surfaces in the truck at the beginning and end of their route.
  • Face masks, gloves, and disposable booties will be worn for every delivery. Gloves and booties will be replaced after every use.
For Our Employees
  • Encouraging our associates to closely monitor their health and well-being.
  • Asking our associates to stay home if they, or someone in their household, are sick.
  • We continue to require hand-washing protocol for our team and are providing hand sanitizer and tissues.
  • We have restricted business related air travel domestic and international, and have modified or postponed large meetings and are recommending virtual meetings.

Delivery & Shipping Services Available

We’re committed to making your delivery experience as safe and easy as possible. We encourage customers with questions or concerns to get in touch with us so we can ensure our delivery service is a solution that is easy and safe for everyone.

*Oahu COVID-19 Emergency Order Update 8/26/2020: BedMart continues to offer our free smartDROP curbside delivery for our Oahu customers. Due to Mayor Caldwell’s Emergency Order, we’re currently unable to offer our White Glove in-home delivery with installation, product removals, and comfort exchanges at this time. We will continue to monitor the situation and we’ll resume these services as soon as allowed.

  • Local Pick-up: You can pick up your mattress or furniture from our warehouse. Available Monday-Saturday from 10a-4p.
  • Contactless smartDROP Shipping: Our delivery drivers will leave your product outside your home or in your garage for you to bring in.
  • White Glove In Home Delivery: With our premium White Glove Delivery Service your new mattress and furniture will be transported to your home in our own trucks and set up by professionals who are experienced employees of BedMart and not a third-party service.
  • Nationwide shipping UPS shipping is available on select products purchased here on ShopBedMart.com.
  • Nationwide Tempur-Pedic Curbside Delivery: BedMart is offering free nationwide curbside delivery for all Tempur-Pedic products. Nationwide curbside/doorstep delivery includes placement in a garage or covered porch area. Due to the current Coronavirus situation, we are not able to offer Nationwide White Glove in-home delivery and installation. Additionally agents are not permitted to remove an existing mattress, foundation or adjustable bases from homes.
Learn more about our delivery services here >>

A message from our Finance Partners

Wells Fargo

In a press release posted on March 20, 2020, Wells Fargo & Company announced additional comprehensive steps to help customers, communities and employees grappling with the impact of COVID-19.

“Wells Fargo is working on a daily basis to put measures in place to support the needs of customers impacted by COVID-19 in the most effective ways possible. Wells Fargo is suspending residential property foreclosure sales, evictions and involuntary automobile repossessions. The company also is offering fee waivers, payment deferrals and other expanded assistance for credit card, auto, mortgage, small business and personal lending customers who contact the company.”

Wells Fargo encourages all cardholders to check their website for further information and resources.

Katapult (formerly Zibby)

A message from our CEO ——

First, we would like to extend heartfelt sympathy to our customers, merchant partners, families and all those effected by the dynamic situation we are currently facing.  We are grateful to the healthcare workers and those on the front lines trying so hard to keep us all safe and healthy.

We have taken steps to protect the well-being, health, and safety of our most important assets, our associates while sustaining normal business operations and support.  We have halted travel, and quickly moved our operations and call center activities remote.  This transition has proven to be smooth with uninterrupted service.

For our customers, we value our relationship and want to keep the lines of communication open during this time.  Our customer service team is available to assist you with any questions that you have about your Katapult lease purchase agreement.  You can reach us via LiveChat or by calling us at 833- KATAPULT (528-2785).  You can also access your account online 24/7 by visiting our online customer portal here.

For our merchant partners, Katapult is committed to the ongoing success and support of our merchant partners, we value your partnership and want to assure you that we are prepared to maintain service level during this uncertain time.  Please reach out to your Account Manager if you have any questions and they would be happy to assist.

We will continue to monitor the situation and our Katapult team remains focused on your success.  Please reach out if you need any assistance or support.

A Message from BedMart President Steven Stone About the Coronavirus —

Our community and employees are our top priority.

As you have heard by now the impact of the novel coronavirus (COVID-19) has continued to increase across our country and the communities we serve. We feel it’s important to connect directly with our valued customers and employees to share the steps we’re taking across our business operations and in our stores to help keep everyone healthy and safe.

We have been closely following guidance from the Centers for Disease Control and Prevention (CDC) for accurate and up-to-date information and have taken the following steps to maintain the health and safety of our employees and customers…

Read More

To learn more about the Coronavirus and how you can prevent the spread, visit the Centers for Disease Control and Prevention’s Website.